Refund policy

At Purvelia, your satisfaction is our priority! If something isn't quite right with your order, we're here to make it right. Please review our refund and replacement policy below.

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✅ 30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to contact us for a resolution.

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📦 Our Keep-the-Item Refund Policy

To provide you with the best prices and fastest service, we operate a no-return policy. This means:

• You never need to ship items back to us — keep or donate the product
• We evaluate each case individually and offer appropriate solutions
• Resolutions are processed quickly without the hassle of return shipping

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💡 Resolution Options

Depending on your situation, we may offer:

• Full Refund — For defective, damaged, or significantly incorrect items
• Partial Refund — For minor issues, sizing concerns, or quality discrepancies
• Free Replacement — We'll send a new item at no cost to you
• Store Credit — Use toward a future purchase

All resolutions are determined at Purvelia's discretion based on the specific circumstances of your case.

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⚡ How to Request a Refund or Replacement

1. Contact us within 30 days of delivery at info@purvelia.com
2. Include the following information:
   • Your order number
   • Clear description of the issue
   • Photos showing the item and any defects (if applicable)
3. Our team will review and respond within 24 hours with next steps
4. Keep the original item — we will never ask you to return it

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⚠️ Priority Issues: Damaged, Defective, or Incorrect Items

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🚫 Exclusions & Limitations

The following situations are not eligible for refunds or replacements:

• Requests made more than 30 days after delivery date
• Damage caused by misuse, improper care, accidents, or normal wear and tear
• Items purchased from unauthorized sellers or third-party websites
• Requests deemed fraudulent or abusive

We reserve the right to refuse refunds or replacements for repeated claims or suspected policy abuse.

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💰 Refund Processing

• Approved refunds are processed to your original payment method within 5-10 business days
• You'll receive a confirmation email when your refund has been initiated
• Actual credit to your account depends on your financial institution's processing times
• You keep the item — no return shipment necessary

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🔄 Free Replacement Items

• Approved replacements are shipped at no additional cost to you
• Replacement orders typically process and ship within 2-3 business days
• You'll receive tracking information once your replacement ships
• Keep the original item — we don't require it back

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